Simply enter a search term, product name or item number in the search field (at the top right below the customer account). The search results will be displayed immediately.

On the search results page you can sort the selection according to your preferences, for example by price or alphabetically. You can narrow down the selection further using various filters. Filters can be removed individually or all at once.

Via the main categories Dogs and Cats you can browse the products arranged in subcategories, such as collars or toys.

Under New you will find the latest HUNTER products. Under Sale you will find outlet items and promotional products. Under For You you will find accessories for people.

Please note: “New” and “Sale” display main products. Variants such as colours and sizes can be found on the product detail page.

To find out more about a product, click on the image or product name. The product detail page contains all important information, including:

• Product name and item number
• Images and videos
• Available colours, sizes and designs
• Price, availability and delivery time
• Product description, use and material information
• Measuring instructions, care instructions or ingredients, depending on the product

Under “Matching products”, you will find items from the same range or collection as well as useful additions. At the bottom of the page, you can also see your “Recently viewed” history.

Select a colour, design and size where available. You will immediately see the unit price, including VAT and excluding shipping costs, and can choose the quantity. Click “Add to basket” to receive a quick confirmation.

We use a traffic-light system to indicate availability:

• Green: sufficient stock available
• Yellow: limited stock available
• Red: currently unavailable

If a product is unavailable, you can request an email notification as soon as it is back in stock or add it to your wish list.

All prices are stated in euros (€) and include the statutory German VAT of 19%.

Reduced products are labelled accordingly. The crossed-out price is the manufacturer’s recommended retail price. You can find reduced products under Sale (excluding limited-time promotions and offers).

The “KI-Inhalt”* label identifies images that have been created entirely or substantially edited using artificial intelligence. This may include generated visual scenes, backgrounds or significantly altered depictions. Product-relevant characteristics such as colour, shape, material and function are not intentionally misrepresented.

You can access your shopping basket at any time via the icon in the main navigation at the top right. In the shopping basket, you can:

• View products again by clicking the image or product name
• Adjust quantities; the price updates automatically
• Remove products by clicking the X

You can see unit prices, total prices, the basket value and any shipping costs. Click “Continue shopping” or “Proceed to checkout”.

Please note: The shopping basket is saved for a certain period of time; see Privacy policy).

You can find more information here.

After placing your order, you will receive an order confirmation by email. You will also be notified when your order has been handed over to the shipping provider. You can view the processing status in your customer account.

Orders are generally processed, packed and handed over within 1–3 days. Deliveries outside Germany may take longer, for example due to customs formalities.

To complete your order, first enter your address. If you are already registered, log in under “Customer login”. Alternatively, you can register or place an order as a guest.

All fields marked with * are required to process your order correctly.

You can select an alternative delivery address, either a private address or a Packstation. For delivery to a Packstation, please provide:

• First name & surname
• your PostNumber (Packstation customer number)
• Address line 2: Packstation and its number
• Postcode and town/city of the Packstation

You can review and change the address details before submitting your order.

In the second step, select your payment method. We work with PayPal, among others; payments are then made to PayPal. Amazon Pay is also available.

You can find more information about payment and shipping here. There are no fees for selecting a particular payment method.

Shipping: We currently ship exclusively via DHL standard delivery.

In step 3, review your order one final time. You can correct the billing or delivery address and payment or shipping details if necessary.

By clicking “Place order with obligation to pay” you submit the order after agreeing to the Terms and Conditions). Please note the right of withdrawal.

Your order is transmitted in encrypted form using SSL. Find out more in the section Secure shopping.

Unfortunately, an order that has already been submitted cannot be changed afterwards.

You have the right to withdraw from the contract within fourteen days without giving any reason. You can find details here.

Your order is generally processed and handed over to DHL within 1–3 days. You will be notified by email as soon as the parcel leaves our logistics centre, including the tracking number.

If there are any delays, please check the tracking status first and contact us if you have any questions, quoting your order number.

1. Transport damage: Please report the damage to the delivery provider as soon as possible and contact us immediately.

2. Defective product: Statutory warranty rights apply. Please contact us with your order number, the product and details of the damage.

3. Change of mind: You can withdraw within 14 days without giving any reason. Details are available here. We cover the return shipping costs. Please use the returns link in the order overview in your customer account.

4. Extended free returns with a customer account: As a registered customer in Germany, you receive an additional 14 days of free returns beyond the statutory period.

5. Feedback: You are welcome to email us the reason for the cancellation at service@wirliebenhunter.de.

Registering offers many benefits:

• Fast ordering without entering your details again
• Orders, invoices and information at a glance
• Extended free returns
• Wish lists for saving products
• Participation in the loyalty programme

You can log in via the icon at the top right or in the checkout area when placing an order.

In the login area, click “Reset password” and enter your email address. You will receive an email containing a link; please check your spam folder if necessary. The link is valid for 2 hours.

You can also order without a customer account. At checkout, simply select the following option under step 1, “Your address”: “Order as a guest”.

As a registered customer, you can save products by clicking the heart icon and access them later via your wish list.

Create a customer account or log in. If the loyalty programme is active, the shop or your customer account will guide you through the registration process.

Your customer account contains an overview of your status, benefits and previous activities, where available.

Email us at service@wirliebenhunter.de or use the chat at the bottom right of the shop. Where possible, please include the email address linked to your account and an order number if applicable.

When you need a quick answer, for example about availability, product selection, checkout steps or the status of your order.

For order-related questions, it helps to have your order number and the email address linked to your customer account ready.

No problem: phone +49 (0) 5232 980 53 50 or email service@wirliebenhunter.de.

Whether you have a technical issue, questions about an order or delivery, or something is not quite right, you are always welcome to contact us. Please include your order number if your enquiry concerns a specific order.

• Phone: +49 (0) 5232 980 53 50 (Mon–Thu 9 a.m.–3 p.m., Fri 9 a.m.–2 p.m.)
• Email: service@wirliebenhunter.de
• FAQs: Answers online

Our newsletter keeps you informed about new products, collections, events, vouchers and promotions. You can subscribe here. You can unsubscribe free of charge at any time.

Please see our privacy policy.

For sensitive information, we use SSL SSL protects the connection against manipulation and unauthorised access, for example when transmitting passwords or sensitive form data.

You can find our privacy policy here.

You can find all information about the right of withdrawal here.

You can find our Terms and Conditions here.

You can find our legal notice here.